How Deeptal delivers services.

Nature of delivery

Deeptal delivers digital services, staffing support, marketplace workflows, matching, advisory work, and related operational services. Deeptal does not ship physical goods to customers through the website unless expressly stated otherwise in writing.

When delivery starts

• - Delivery begins after the relevant order, invoice, proposal, statement of work, or written engagement is accepted by Deeptal and the customer.
• - Deeptal may require identity, business, compliance, or payment verification before starting delivery.
• - Any quoted launch date or target timeline is an estimate unless a firm deadline is expressly agreed in writing.

How services may be delivered

• - Provision of platform access, workspace access, or account access.
• - Delivery of specialist profiles, shortlists, recommendations, schedules, or commercial proposals.
• - Remote meetings, interviews, advisory sessions, project execution, and ongoing support.
• - Delivery of digital documents, invoices, reports, statements of work, and onboarding or compliance materials.

When delivery is deemed completed

• - A service is considered delivered when access has been granted, a document or shortlist has been sent, a scheduled session has been performed, or the agreed milestone has been completed.
• - For ongoing engagements, delivery may occur on a rolling basis through approved hours, recurring service periods, monthly support cycles, or accepted milestones.
• - Where a customer delays review, approval, feedback, onboarding, or access needed from the customer side, Deeptal may treat the relevant portion as delivered to the extent work has already been performed or made available.

Delays and dependencies

• - Delivery times may be affected by customer responsiveness, third-party tooling, provider dependencies, banking delays, public holidays, force majeure, or legal and compliance checks.
• - If a material delay occurs, Deeptal will use reasonable efforts to notify the customer and propose an updated timeline.
• - Deeptal is not responsible for delays caused by incorrect customer information, unavailable customer stakeholders, or external systems outside Deeptal’s reasonable control.

Territory and method

• - Services are generally available remotely and may be delivered to customers in North Macedonia and internationally, subject to onboarding, sanctions, export, tax, and compliance restrictions.
• - Because services are delivered digitally, there is no physical shipping fee, courier contract, or delivery insurance unless expressly stated in writing for a specific engagement.

Issues with delivery

If you believe a service was not delivered as agreed, contact contact@deeptal.com promptly with the relevant order, invoice, or engagement details so we can investigate and resolve the issue.